Recover deative account... how? ipad to trash?

Hello,

Before i explain my question i like to say that i'am a Apple user about 10 years and IOS is mutch better than android....

But i like to say also that the apple security with the account is as good as stupid sometimes...

I have a IPAD with a broken screen... so the touch press the passcode by himself many times.. I change the screen and reset the ipad ( says deactive on the screen) now i can´t use the ipad because the apple account is deactive... i try to recover the account but dont know the security questions because the account have about 7/8 years...

So i know the correct apple ID and Password from the account and the ipad is trash

?


[Edited by Moderator]


Posted on Jul 6, 2020 4:34 PM

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Question marked as Top-ranking reply

Posted on Jul 6, 2020 4:48 PM

If your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

5 replies
Question marked as Top-ranking reply

Jul 6, 2020 4:48 PM in response to Robertgomes

If your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

Jul 7, 2020 6:46 PM in response to Robertgomes

An iPad that old would be nearly useless anyway. There would be nearly zero apps that it would be capable or running. You have encountered the Activation Lock theft prevention feature. Without the Apple ID and Password of the original owner, the device will remain useless unless you happen to have the original receipt clearly showing the serial number. If not, you should recycle the device by turning it in at any Apple Store.

Jul 6, 2020 5:55 PM in response to LotusPilot

hello,

as i told the account have about 7/8 years and i dont know the answers to the recover account because i ask a friend at the time to create the account.

But i have the most important thing.. correct user and password... but as the broken touch press the touchscreen many times the account was deactive by apple..

now i have the correct info to login but i have to put the ipad on th trash

Jul 8, 2020 3:41 AM in response to frazzm737

You don't understand...

I have the APPLE ID AND PASSWORD from the device... i'm the owner... i have the correct apple id and password..

But as i told.. the thouchscreen was broken so press random codes before it was change.. after that i reset in itunes..

Now i have the correct USER AND PASS from devide but APPLE deactive the account.. the account was created about 7/8 years and i dont have the answer to security answers.. but i have the correct email and pass from the device...

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Recover deative account... how? ipad to trash?

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