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My partner’s phone is currently stuck on security lockout. He is trying to erase the phone but it’s saying his Apple ID password is incorrect, so it won’t let him. As he doesn’t have access to his phone, he has no way of resetting his Apple ID password either…
What can we do to get back on his phone?
iPhone 13 Pro Max
He can reset his Apple ID password by following these instructions→If you forgot your Apple ID password - Apple Support.
If the phone is disabled and the device has iOS 15.2 or later installed, check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise:
See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support
Or watch this companion video ⬇️
After restoring the phone using one of the methods above you can restore your most recent backup.
He can reset his Apple ID password by following these instructions→If you forgot your Apple ID password - Apple Support.
If the phone is disabled and the device has iOS 15.2 or later installed, check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise:
See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support
Or watch this companion video ⬇️
After restoring the phone using one of the methods above you can restore your most recent backup.
Thanks for your response Lawrence.
The second link says you need wifi, but then also says if your phone is locked out you can’t connect to wifi until it is unlocked?
Follow the instructions in the link or the the video. Don’t second guess it; the instructions work.
Security lockout help
