Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New phone

My boyfriends grandma got a new iPhone and we can’t erase the guys stuff because we don’t have his password for his Apple ID so the phone is in security lockout

iPhone 13 Pro

Posted on Mar 26, 2023 5:56 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 26, 2023 6:00 PM

Then the iPhone grandma got isn't new. Otherwise, no one else's credentials would have already been on it.


You're going to have to get the ID and password from the "guy" this phone used to belong to, or it will be forever useless.

1 reply

New phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.