My iPhone 11 is at security lockout and I don’t know how to unlock it please I need your help.

My junior sister is using iPhone 11 the Apple ID being created for her was not by her name and the person that created the Apple ID for her passed away so now we can’t have access to the phone now and it’s been locked to so the phone is at Security lockout so we don’t know what to do again I need your help.

iPhone XR, iOS 17

Posted on Jul 17, 2024 8:21 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 17, 2024 8:42 AM

truth193 wrote:

My junior sister is using iPhone 11 the Apple ID being created for her was not by her name and the person that created the Apple ID for her passed away so now we can’t have access to the phone now and it’s been locked to so the phone is at Security lockout so we don’t know what to do again I need your help.


How to request access to a deceased family member's Apple accounts - Apple Support

How to request access to a deceased family member's Apple account - Apple Support



1 reply
Question marked as Top-ranking reply

Jul 17, 2024 8:42 AM in response to truth193

truth193 wrote:

My junior sister is using iPhone 11 the Apple ID being created for her was not by her name and the person that created the Apple ID for her passed away so now we can’t have access to the phone now and it’s been locked to so the phone is at Security lockout so we don’t know what to do again I need your help.


How to request access to a deceased family member's Apple accounts - Apple Support

How to request access to a deceased family member's Apple account - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPhone 11 is at security lockout and I don’t know how to unlock it please I need your help.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.