Disappointed with AirPods Pro 2D27 firmware.

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Level 1

11 points

Disappointed with AirPods Pro 2D27 firmware.

Hello, community!

I started to use my AirPods with 2B588. I was not happy with sound quality, but I was surprised with Active Noise Cancelation. Later Apple released 2D15. Everything was really improved. I was really happy with sound quality and same was for ANC. I really enjoyed my music. With that ANC I didn't hear subway sounds, announcements of stations.

Then Apple released 2D27 firmware. I'm disappointed again with both - with sound quality and ANC - it does not fulfill its functions - I hear announcements of stations in subway, may be also conversations of people.

Please fix this or give another try for 2D15.

Posted on Jul 7, 2020 1:04 AM

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Answer 1

raina_b22

Community Specialist

Jul 10, 2020 1:33 PM in response to c20h28o2

Hello c20h28o2,

Thank you for using Apple Support Communities. It's our understanding that you've been experiencing poor sound quality and issues with Active Noise Cancellation on your AirPods Pro. We're here to help.

We recommend that you reset the AirPods using the steps in the following resource:

Reset your AirPods

If you're still having issues with Active Noice Cancellation, the remaining steps in the resource below can help:

If Active Noise Cancellation isn't working as expected on your AirPods Pro

If the issue persists, please contact Apple Support for further assistance.

Contact Apple Support

Have a nice day!

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Answer 2

c20h28o2 Author

Level 1

11 points

Jul 11, 2020 2:10 PM in response to raina_b22

Thanks for your reply.

According to your message, step by step:

Will resetting my AirpodsPro downgrade firmware? If no, it will not help. Usually I'm listening music in FLAC and I just hear difference between latest and previous firmwares and that's what I'm talking about. And this difference is really big.
Nuances with ANC is software question only for me. I'm a very careful user and my AirPods Pro still looks like new.
Already contacted Apple Support by phone on 7 July 2020. But the only thing they suggested to do is to send a feedback from Apple feedback page.

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Disappointed with AirPods Pro 2D27 firmware.

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