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jt896

Switched to Google Mesh wifi. MacBook cannot find printer? Iphone 7 - no problem. What should I do?

MacBook Air 13″, macOS 10.15

Posted on Jul 7, 2020 8:24 AM

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Question marked as Top-ranking reply

Posted on Jul 10, 2020 5:41 AM

Do not use its IP address. Do not install any drivers. Do not use the existing entry in Printers & Scanners. Delete it. Forget about IP addresses, drivers, cables, etc. None are required.


Follow these instructions: Print wirelessly from your Mac to an AirPrint printer.

5 replies

Jul 10, 2020 1:22 PM in response to JT896

Unless you are an enterprise customer HP's support is abysmal and their Mac support is even worse.


As long as your printer is one of these AirPrint-compatible devices, you do not need to use any drivers, and installing anything from HP will only complicate matters. Apple recommends that you do not install any drivers. Refer to Add a printer on Mac.


  • HP Color LaserJet Pro MFP M277c1
  • HP Color LaserJet Pro MFP M277c2
  • HP Color LaserJet Pro MFP M277c3
  • HP Color LaserJet Pro MFP M277c4
  • HP Color LaserJet Pro MFP M277c5
  • HP Color LaserJet Pro MFP M277c6
  • HP Color LaserJet Pro MFP M277c7
  • HP Color LaserJet Pro MFP M277c8
  • HP Color LaserJet Pro MFP M277c9
  • HP Color LaserJet Pro MFP M277c10
  • HP Color LaserJet Pro MFP M277dw
  • HP Color LaserJet Pro MFP M277n


You can see from the above that HP's naming scheme is unfathomable, so research your exact model designation to be sure it's not some other variant of the above. If it is not an AirPrint printer then you won't be able to use it anyway, but the fact your iPhone can use it indicates it must be AirPrint-compatible.


Restart the printer, restart your router, reset them both to defaults and reconfigure them if necessary (it shouldn't be), but whatever the problem may be it's unrelated to drivers or IP addresses.


If you plugged in a USB cable unplug it and put it away. It's a relic of a bygone era. Whatever printer driver relied upon that cable should be deleted from Printers & Scanners because as far as macOS is concerned it might as well be a totally different printer. Using that cable will only complicate matters.

jt896

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