my fingerprint doesnt work

New iphone se 2020 ! fingerprint doesnt iopen phone , just opens siri...?

iPhone SE, iOS 13

Posted on Jul 7, 2020 12:32 PM

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Question marked as Top-ranking reply

Posted on Jul 11, 2020 11:36 AM

Hi chelsea5219,


Thanks for using Apple Support Communities! It looks like you're having some trouble with Touch ID, and we'd like to help out.


Use Touch ID on iPhone and iPad article advises to just rest your finger on the Home button. Don't press, as a long press is how to summon Siri. It may take a little getting used to, but Siri will let you know when you press down too long.


Take care!

2 replies
Question marked as Top-ranking reply

Jul 11, 2020 11:36 AM in response to chelsea5219

Hi chelsea5219,


Thanks for using Apple Support Communities! It looks like you're having some trouble with Touch ID, and we'd like to help out.


Use Touch ID on iPhone and iPad article advises to just rest your finger on the Home button. Don't press, as a long press is how to summon Siri. It may take a little getting used to, but Siri will let you know when you press down too long.


Take care!

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my fingerprint doesnt work

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