Is all of Apple on vacation?
My local store is closed...no help. I went to Apple on line support and filled out a "send-in" request but couldn't turn of my iPad (the reason its going in) to disconnect find me. So no way to get a box. So I reached out to their on line chat...not available, try back later. Does anyone know a way to reach a person at Apple?
Contact Apple Support using the Contact Support link at top-right of this page. If select the call option, Apple will call you.
Alternatively, you can initiate a call using the Apple Support App:
Contact Apple Support using the Contact Support link at top-right of this page. If select the call option, Apple will call you.
Alternatively, you can initiate a call using the Apple Support App:
...and here is Apple Support. If I can't turn it on, I can't turn it off. If I can't turn it off, they can't confirm that it is turned off. If they can't confirm that it is turned off, I can't go any further and I can't get a box.
Prepare and submit your repair
Turn off Find My iPad
If Find My iPad is on, technicians might not be able to perform service on your device. Turn off Find My iPad and keep it off before sending in for repair. See how
Once you’ve turned it off, confirm below.
Confirm Find My iPad is off
Requote May Apply
If Apple determines the damage to be different than reported, the quote may change and we’ll contact you to confirm the updated fee.
Terms & Conditions
Please note:
E_A_R wrote:
but couldn't turn of my iPad (the reason its going in) to disconnect find me.
You may remotely erase your iPad to accomplish this.
See “Remotely erase your device” or the following section suggesting using iCloud.com/find to erase it.
That’s interesting. I don’t understand your motivation, but that’s certainly OK.
Erasing the iPad would certainly turn off Find My iPad. So you’re sending your iPad to Apple but wanting to keep its contents on the iPad, rather than simply restore the contents from your latest backup when you receive a return iPad.
As I say, I don’t understand why you would do that. But please don’t feel like you need to explain it.
Thanks sberman but I'm not looking to erase it just turn off find me (according to Apple).
I guess that's more of a question for Apple since those are their instructions.
Interesting. The article LotusPilot attached above also tells you to erase your device.
Returning to your original question... why not just contact Apple Support per your query?
Two efficient routes to reaching the Support Team in my initial reply.
At worst, LotusPilot’s suggestion will work.
I guess that the best alternative. Thanks for the suggestion.
Best of luck!
Enjoy your Apple gear.
Reaching Apple Support
