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My wired mouse keeps disconnecting

I have a mac mini (2011) and for the last few months the wired mouse that I have been using for years, randomly disconnects and reconnects after a random amount of time. It is a problem that persists even if I unplug the mouse and put it back in or change the USB port to any of the ones available to me (both directly on the machine and on the keyboard), or turn the machine off and on.


I had assumed it was an issue with the mouse cable but I recently tried another known mouse and it had the same problem, also persisting through port changes and unpluggings. Interestingly if I plug in both mice at the same time, they both disconnect and reconnect simultaneously. It is also only a problem with the mouse not any other USB accessories.


I cannot update the software any higher and considering sometimes the mouse is unusable for literally hours I need to find out how to fix it, especially since I work from home.


Also it is not a problem under my Linux partition.


Is there some setting or cache that I can reset or clear in order to fix this?

Mac mini, macOS 10.13

Posted on Jul 7, 2020 2:17 PM

Reply
13 replies

Jul 8, 2020 3:45 PM in response to anotherusersname

Thanks,


Uninstall CleanMyMac per their directions then run etrecheck again to see what chaff it left.

On CMM…

https://discussions.apple.com/thread/251370955?answerId=252661013022#252661013022

https://discussions.apple.com/thread/251442443?answerId=252814053022#252814053022

https://discussions.apple.com/thread/251464557?answerId=252841819022#252841819022


Delete hese files & restart...


/Library/LaunchAgents/com.epson.esua.launcher.plist

/Library/LaunchDaemons/com.daz3d.content_management_service.plist

/Library/LaunchDaemons/com.splashtop.streamer.SRServiceDaemon.plist

/Library/LaunchAgents/com.splashtop.streamer.SRServiceAgent.plist/Library/LaunchAgents/com.epson.esua.launcher.plist

/Library/LaunchDaemons/com.daz3d.content_management_service.plist

~/Library/LaunchAgents/minergate.plist

~ tilde indicates hidden Home Library.

Apple hid the Users' Library folders...


Method 1:

  1. From the Finder, select the Go menu at top of the screen, and choose Go to Folder.
  2. In the window that opens, enter ~/Library/LaunchDaemons, and click Go.


Jul 7, 2020 6:19 PM in response to anotherusersname

You can save us asking dozens of questions by submitting a report from this App for us to look at…

EtreCheck is a simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...


There is also free Malwarebytes which may take care of it...

https://www.malwarebytes.com/mac/


Or Mojave Cache Cleaner, which runs on more than just Mojave & can test for Key Loggers also...

https://www.northernsoftworks.com/mojavecachecleaner.html


The free Malwarebytes which may take care of it...

https://www.malwarebytes.com/mac/

Jul 8, 2020 6:15 PM in response to anotherusersname

Sadly we're still getting Failing hard drive - This machine has a hard drive that appears to be failing.


It isn't always failing when you see that message, could be etrecheck thinks something is wrong with it just due to so little free RAM & so much swapping going on.


You can use Drive DX to possibly get a better view of Drive health…

https://binaryfruit.com/drivedx

My wired mouse keeps disconnecting

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