My wired mouse keeps disconnecting

Question

My wired mouse keeps disconnecting

I have a mac mini (2011) and for the last few months the wired mouse that I have been using for years, randomly disconnects and reconnects after a random amount of time. It is a problem that persists even if I unplug the mouse and put it back in or change the USB port to any of the ones available to me (both directly on the machine and on the keyboard), or turn the machine off and on.

I had assumed it was an issue with the mouse cable but I recently tried another known mouse and it had the same problem, also persisting through port changes and unpluggings. Interestingly if I plug in both mice at the same time, they both disconnect and reconnect simultaneously. It is also only a problem with the mouse not any other USB accessories.

I cannot update the software any higher and considering sometimes the mouse is unusable for literally hours I need to find out how to fix it, especially since I work from home.

Also it is not a problem under my Linux partition.

Is there some setting or cache that I can reset or clear in order to fix this?

Mac mini, macOS 10.13

Posted on Jul 7, 2020 2:17 PM

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Answer 1

BDAqua

Level 10

245,579 points

Jul 8, 2020 3:45 PM in response to anotherusersname

Thanks,

Uninstall CleanMyMac per their directions then run etrecheck again to see what chaff it left.

On CMM…

https://discussions.apple.com/thread/251370955?answerId=252661013022#252661013022

https://discussions.apple.com/thread/251442443?answerId=252814053022#252814053022

https://discussions.apple.com/thread/251464557?answerId=252841819022#252841819022

Delete hese files & restart...

/Library/LaunchAgents/com.epson.esua.launcher.plist

/Library/LaunchDaemons/com.daz3d.content_management_service.plist

/Library/LaunchDaemons/com.splashtop.streamer.SRServiceDaemon.plist

/Library/LaunchAgents/com.splashtop.streamer.SRServiceAgent.plist/Library/LaunchAgents/com.epson.esua.launcher.plist

/Library/LaunchDaemons/com.daz3d.content_management_service.plist

~/Library/LaunchAgents/minergate.plist

~ tilde indicates hidden Home Library.

Apple hid the Users' Library folders...

Method 1:

From the Finder, select the Go menu at top of the screen, and choose Go to Folder.
In the window that opens, enter ~/Library/LaunchDaemons, and click Go.

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Answer 2

BDAqua

Level 10

245,579 points

Jul 7, 2020 6:19 PM in response to anotherusersname

You can save us asking dozens of questions by submitting a report from this App for us to look at…

EtreCheck is a simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/

Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

There is also free Malwarebytes which may take care of it...

https://www.malwarebytes.com/mac/

Or Mojave Cache Cleaner, which runs on more than just Mojave & can test for Key Loggers also...

https://www.northernsoftworks.com/mojavecachecleaner.html

The free Malwarebytes which may take care of it...

https://www.malwarebytes.com/mac/

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Answer 3

BDAqua

Level 10

245,579 points

Jul 8, 2020 6:15 PM in response to anotherusersname

Sadly we're still getting Failing hard drive - This machine has a hard drive that appears to be failing.

It isn't always failing when you see that message, could be etrecheck thinks something is wrong with it just due to so little free RAM & so much swapping going on.

You can use Drive DX to possibly get a better view of Drive health…

https://binaryfruit.com/drivedx

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Answer 4

Jul 8, 2020 6:36 PM in response to BDAqua

I tried DriveDX and it gave all check marks except for power on hours which got a warning for 54,514 and load cycle count which was 1,417,659. I'm pretty sure that just means its an old drive.

Those two things don't seem like things that would affect my mouse though.

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Answer 5

BDAqua

Level 10

245,579 points

Jul 8, 2020 7:46 PM in response to anotherusersname

No, not those 2 things, was looking for something maybe making the drive reread, but not there I guess.

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?

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Answer 6

BDAqua

Level 10

245,579 points

Jul 10, 2020 6:05 PM in response to anotherusersname

That does stand a good chance, but different OSes use the HW differently. :)

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Answer 7

Jul 7, 2020 7:21 PM in response to BDAqua

Ok, I got the software and ran the test, apparently my hard drive might be failing, but I don't know if that would consistently mess with mice. Here is the full report, https://pastebin.com/cPFPgWhg

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Answer 8

Jul 8, 2020 5:09 PM in response to BDAqua

Ok, I have done that, I haven't noticed any change, here is the pastebin for the new report https://pastebin.com/SjZ5Ki1k

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Answer 9

Jul 9, 2020 1:52 PM in response to BDAqua

Yes it does

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Answer 10

BDAqua

Level 10

245,579 points

Jul 9, 2020 5:39 PM in response to anotherusersname

That just about leaves us with a hardware/logic board problem.

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Answer 11

Jul 10, 2020 5:51 PM in response to BDAqua

Since the error doesn't happen when I am using linux on the same machine and the hardware is all shared except for the hard drive is it safe to assume a new hard drive would fix the issue then?

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Answer 12

Jul 10, 2020 6:07 PM in response to BDAqua

Ok, thank you for all your help.

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Answer 13

BDAqua

Level 10

245,579 points

Jul 10, 2020 6:11 PM in response to anotherusersname

You're welcome, do let us know if you figure it out, & take care my friend. :)

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My wired mouse keeps disconnecting

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