Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i cant remember any security questions

i cant remember any of my security questions



iPhone 6 Plus, iOS 12

Posted on Jul 7, 2020 8:34 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 7, 2020 9:03 PM

If you forgot the answers to your Apple ID security questions -

https://support.apple.com/en-us/HT201485


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6;  HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2

2 replies
Question marked as Top-ranking reply

Jul 7, 2020 9:03 PM in response to blessedboi

If you forgot the answers to your Apple ID security questions -

https://support.apple.com/en-us/HT201485


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6;  HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2

Jul 8, 2020 2:14 AM in response to blessedboi

You can try to reset them in your Apple ID account https://appleid.apple.com/#!&page=signin. If you can't do so, them Apple has precluded you from doing so. In this case, 

 

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

By preventing you from reseting your security questions, Apple has notified you that you cannot answer them satisfactorily. So see Security and your Apple ID https://support.apple.com/en-us/HT201303


This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, given Apple's notification, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter  https://twitter.com/AppleSupport. There may be a wait.

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

i cant remember any security questions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.