Apple Watch connection with iPhone drops when phone is locked

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Apple Watch connection with iPhone drops when phone is locked

Hello,

I have paired my Series 5 Apple Watch with my iPhone X, but it appears to have a bluetooth problem. When I lock my iPhone, the Apple Watch disconnects from bluetooth and I do not get any notifications unless I unlock my phone. Switching on/off the bluetooth did not work nor did shutting both down. I re-paired the two but I still have the problem. Reset network settings does nothing. It happens even when the 2 devices are next to each other. What can I do, is there a setting for always-on-bluetooth?

Posted on Jul 8, 2020 12:46 AM

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Answer 1

CarlAVII

Community Specialist

Jul 12, 2020 12:16 PM in response to limpsstuff

Hello and welcome to Apple Support Communities, limpsstuff!

We understand you're not getting notifications on your Apple Watch. We'd be happy to provide information to help you address this.

Follow the steps outlined here: Notifications on your Apple Watch

"If you don't see notifications on your Apple Watch

When your devices disconnect, your notifications go to your iPhone instead of your Apple Watch. To check your connection, swipe up on the watch face to open Control Center. If your devices are disconnected, you might see the red iPhone icon , the red X icon , or the Wi-Fi icon . Try to connect your iPhone and Apple Watch.

When your Apple Watch locks or you turn on Do Not Disturb, your notifications go to your iPhone.

When your Apple Watch is locked, the lock icon appears on the watch face.
When Do Not Disturb is on, the Do Not Disturb icon appears on the watch face. To turn this feature off, swipe up on the watch face, then tap the Do Not Disturb button .

For third-party apps, notifications are delivered only if your paired iPhone is also connected to a network."

I hope this helps.

Have a great day!

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Apple Watch connection with iPhone drops when phone is locked

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