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My headphones don’t work

My brand new headphones do t work. I bought iPhone 11 and the headphones came with it don’t work


[Edited by Moderator]

iPhone 11 Pro

Posted on Jul 8, 2020 6:13 AM

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Question marked as Top-ranking reply

Posted on Jul 8, 2020 10:44 AM

Oh no! I'd hate for my brand new headphones to not work - as you said they came with your phone I can presume you're talking about the Apple Earpods?


If you take a look here, there is a few troubleshooting steps which could hopefully help you before contacting Apple Support.

This sounds strange considering they're new but I hope you get them fixed - good luck!

If your headphones don't work with your iPhone, iPad or iPod touch – Apple Support

2 replies
Question marked as Top-ranking reply

Jul 8, 2020 10:44 AM in response to Themanns110

Oh no! I'd hate for my brand new headphones to not work - as you said they came with your phone I can presume you're talking about the Apple Earpods?


If you take a look here, there is a few troubleshooting steps which could hopefully help you before contacting Apple Support.

This sounds strange considering they're new but I hope you get them fixed - good luck!

If your headphones don't work with your iPhone, iPad or iPod touch – Apple Support

My headphones don’t work

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