Background app refresh notworking

You seem to have covered the basics. When the phone is locked cellular data must be enabled to receive notifications, because Wi-Fi is off. The first time you use an app it sends a message to the notification server to say “I’m here”; this causes an exchange of security certificates and device/app identifications. Normally this only has to happen once, but rarely this gets lost, so deleting and reinstalling the app should fix that (you do need to restart the phone between deleting and reinstalling). However, as it appears to be all applications there is something else going on.

• Expired certificates will cause the notification service to fail. So if you haven’t updated yet update your phone to 12.4.7, which will refresh certificates on the phone
• Do you use a VPN? This can hide the identity of your phone, which will also block notifications.

Background App Refresh has nothing to do with Notifications; they should work whether it is on or off. Is the phone not in Airplane mode? Do you have cellular data on? Have you tried restarting your phone?

Did you restart after getting rid of the VPN? And try killing and restarting the apps? If you have 12.4.7 you have the latest certificates.

Notifications does not use Background App Refresh. Read the rest of this thread for ideas.

Well, I don’t think the mail app doesn’t use the notification service. When mail arrives it simulates a local notification.

I suggest contacting Apple support using the link at the top of this page; you’ve exhausted my knowledge store.

any luck fixing this issue ? my mom's ipad is on 12.4.7 and it just stopped receiving notifications from the same apps you mentioned.

i already tried what you tried with no luck.

I think it's Apples way to push us for a newer models with higher IOS.

let me know if you figured out a fix.

Thanks,

Same here, I updated to 12.4.8 thinking that apple has fixed it but no, nothing. no incoming calls or messages unless I open the app, very frustrating. If i think solution i'll share with you.

Thanks,

Thank you for the response.

I went through the conversation already. it's not only the notifications, it's even call through Viber, Skype or fb messenger.

nothing goes through unless I open the app to find missed calls. it seems that it happened for me and the OP at the same time frame which led me to believe that Apple has something to do with it. otherwise it's a very strange coincidence.