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I can't get to the Hello Screen

I bought a used 6th Gen iPad and when I "Erase All Content and Settings", it doesn't take me to the Hello screen. Instead it acts like I just did a hard reset.

I have logged out of iCloud.

Any suggestions?

Posted on Jul 8, 2020 10:29 AM

Best reply

Phil0124

Community+ 2024

Level 10

199,711 points

Posted on Jul 8, 2020 10:40 AM

Seems the erase process is not completing correctly.

You may need to erase it through iTunes on a computer. See here: Restore your iPhone, iPad, or iPod to factory settings - Apple Support

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I can't get to the Hello Screen

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