I need to unlock activation lock
I bought an Ipad for my wife, and she passed away. Now I tried to use her ipad, I do not have her code to unlock. I need to talk to apple staff to help me , and NO all apple stores are closed.
It is often possible for a close family member to have sufficient knowledge to be able to recover access without the assistance of Apple.
The following guidance is written from the perspective of the owner - but you’ll get the idea...
If the iPad is disabled, or the device Passcode is unknown, it is not possible to directly reset the Passcode; any locally stored data is therefore inaccessible and must be resumed lost. The iPad can be restored - and data recovered from either an iCloud or iTunes backup if they exist.
If you iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
- Your primary email address mailbox that corresponds with your AppleID
- Any of the secondary/recovery email addresses that should be configured for your AppleID account
- Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
I sincerely hope that this information and guidance proves to be helpful in recovering access..
