You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My husband died and I would like to use his iPad. The Activation Lock is on—how can I break the code?

My mom died and I would like to use her IPad.. The Lock is on. How can I break the code?

iPad 2, iOS 9

Posted on Jul 10, 2023 2:06 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 10, 2023 2:09 PM

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."


"For security, Apple requires and verifies legal documentation before we can assist with a deceased person’s account. This generally includes a death certificate, and may also require a court order or other documentation. The requirements vary by country and region. We have great sympathy for surviving family members and try to help with requests as much and as quickly as possible."


2 replies
Question marked as Top-ranking reply

Jul 10, 2023 2:09 PM in response to bjr6054

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."


"For security, Apple requires and verifies legal documentation before we can assist with a deceased person’s account. This generally includes a death certificate, and may also require a court order or other documentation. The requirements vary by country and region. We have great sympathy for surviving family members and try to help with requests as much and as quickly as possible."


My husband died and I would like to use his iPad. The Activation Lock is on—how can I break the code?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.