I have an older iPad that belonged to my daughter. She passed away not quite
a year ago. The device charges up and turns on ok, but goes to the Activation
Lock screen. Without having her e-mail address or password, is there any way
to unlock this device? I have her ID, social security card, and death certificate,
but I don't suppose Apple will help even having that info.
[Re-Titled by Moderator]
For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, read this support article --> How to request access to a deceased family member’s Apple Account - Apple Support
Apple says:
"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."
"For security, Apple requires and verifies legal documentation before we can assist with a deceased person’s account. This generally includes a death certificate, and may also require a court order or other documentation. The requirements vary by country and region. We have great sympathy for surviving family members and try to help with requests as much and as quickly as possible."
Unlocking iPad with Activation Lock after owner's passing
