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Activation Lock

I have this ipad from a family member that passed away and I obviously don't have any account info and I obviously cannot get any of that info because, as I said, they died.

iPad Pro (6th generation)

Posted on Aug 9, 2023 8:48 PM

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Question marked as Top-ranking reply

Posted on Aug 9, 2023 8:49 PM

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


Apple says:

"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."


1 reply
Question marked as Top-ranking reply

Aug 9, 2023 8:49 PM in response to lauren-hable

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


Apple says:

"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."


Activation Lock

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