Activation lock on deceased aunt's iPad

i have an ipad that belonged to my aunt who has passed away and it has a activation lock and i can't use it can you h


I've taken it to the apple store and provided them with the receipt but they need more info. what else can i do?



[Re-Titled by Moderator]

iPad (9th generation)

Posted on Dec 28, 2024 12:19 PM

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Question marked as Top-ranking reply

Posted on Dec 28, 2024 12:30 PM

Activation locks on a decedent’s devices are released by Apple ONLY after following this procedure.


How to request access to a deceased family member’s Apple Account - Apple Support


Because of the legal aspects involved and the supporting documentation required, this is generally best handled by the decedent’s Legacy Contact (if one was designated); otherwise by the estate executor.



1 reply
Question marked as Top-ranking reply

Dec 28, 2024 12:30 PM in response to help096

Activation locks on a decedent’s devices are released by Apple ONLY after following this procedure.


How to request access to a deceased family member’s Apple Account - Apple Support


Because of the legal aspects involved and the supporting documentation required, this is generally best handled by the decedent’s Legacy Contact (if one was designated); otherwise by the estate executor.



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Activation lock on deceased aunt's iPad

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