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How can I get the verification code after step 6 if I do not have access to my previous device? It should not be this difficult to gain access to set up a phone that I have purchased. For some unknown reason it does not send an email with the code

How can I get the verification code after step 6 if I do not have access to my previous device? It should not be this difficult to gain access to set up a phone that I have purchased. For some unknown reason it does not send an email to the address associated with my Apple ID.

iPhone SE, iOS 13

Posted on Jul 9, 2020 12:39 PM

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Posted on Jul 9, 2020 12:48 PM

See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article]

 

A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.

 

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:

 

Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921which you may need to use.

 

“Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access. … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account.” Read the whole document carefully. 

5 replies
Question marked as Top-ranking reply

Jul 9, 2020 12:48 PM in response to StevenRogers88

See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article]

 

A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.

 

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:

 

Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921which you may need to use.

 

“Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access. … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account.” Read the whole document carefully. 

Jul 9, 2020 1:09 PM in response to StevenRogers88

I am not sure what is happening, but maybe it is time for you to contact Apple Support. Here are some options:


Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter  https://twitter.com/AppleSupport There may be a wait.

 

Apple ID account security for country-specific andregion-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

Jul 9, 2020 12:45 PM in response to StevenRogers88

Apple ID uses on-device encryption to generate a key for you to use when signing onto a new device as part of the two-factor authentication process.


If you have any other Apple devices (iPhone, iPad, etc.), go into settings, select your Apple ID > Password & Security > Get Verification Code.


If you don't have a device that you've previously signed on-to, and you still have access to your email account, check the recycle bin or All Mail, Apple's domain may have been blocked.

How can I get the verification code after step 6 if I do not have access to my previous device? It should not be this difficult to gain access to set up a phone that I have purchased. For some unknown reason it does not send an email with the code

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