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my sister tried updating her ipad. the ipad seems to have crashed. screen stays on white screen with apple logo. her ipad also keeps turning to black and back to the screen, basically turning on and off. tried the home button and the close button, doesn't seem to work. please help!
iPad, iOS 11
Have you tried a simple hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons?
Good Luck!
Have you tried a simple hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons?
Good Luck!
I suggest contacting/reaching out to Apple Product support and services.
Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.
https://www.apple.com/contact/
OR
https://support.apple.com/en-us/HT201232
If you need to, if initial 1st tier Apple customer support is of no help to you, you can calmly ask to have this issue escalated up to more responsible, senior level Apple customer support employees to see if they can come up with other possible advice/solutions to this iPad boot loop issue, but I make no guarantees, whatsoever.
If need be, you can have your iPad issues escalated all the way up the chain to Apple engineering level customer phone support.
Even if no acceptable resolution, Apple, AT LEAST, logs all support calls and issues.
Best of Luck to You!
What iPad model does your sister own?
she has the fifth generation ipad.
yes, i have tried holding down the power button, volume button, and the home button. it is still stuck in the loop. any idea how i can fix this?
ipad crashing from update
