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Level 1

4 points

Can’t update or download apps

Why is it when I try to update or download a app it says my account has been disabled on iTunes and App Store?

iPhone 7, iOS 13

Posted on Jul 10, 2020 4:56 AM

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Top-ranking reply

Level 8

39,487 points

Posted on Jul 10, 2020 8:19 AM

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

Good luck!

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1 reply

Top-ranking reply

Level 8

39,487 points

Jul 10, 2020 8:19 AM in response to V-Ibiks

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

Good luck!

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Can’t update or download apps

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