Music on Mac app keeps crashing for me

Thanks for replying, Andrewf122, and that additional info, it really helps! Since you didn't have any issues with the Music app in a different user account on your Mac, use safe mode to start up your Mac as it does the following things:

• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files

Log in to your user account and test the issue while in safe mode, but be aware that speakers may not be enabled in safe mode, but you should be able to test the Music app. Then restart and test your issue in your user account again.

How to use safe mode on your Mac

Graphics performance limited in macOS Recovery, safe mode, or Guest User mode

If you still have this issue in safe mode, you can manually migrate your personal data to a new user with the steps in this Apple resource:

OS X: Manually migrating data from another Mac

Have a great day and thanks for using the Apple Support Communities!

Hello Andrewf122,

Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to play songs in the Music app on your MacBook Pro, as the app closes unexpectedly. First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing.

Disk Utility for Mac: Repair a disk using Disk Utility

You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.

How to test an issue in another user account on your Mac

Cheers!