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Markup in photos app on Mac makes wheel of death and locks up program

I have Catalina 10.15.5

and am using the Photos app 5.0 (151.19.150)


It's worked fine up until now. But when I go to edit a photo and add text in markup, it won't open markup... it just gives the wheel of death and then the program won't respond. Soooo frustrated!


Please help!


Mici

MacBook Pro 13″, macOS 10.15

Posted on Jul 10, 2020 8:47 AM

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Question marked as Best reply

Posted on Jul 10, 2020 8:54 AM

Log into another admin user account, Set up users, guests, and groups on Mac and see if the problem persists. (This tells us if the problem is limited to your user account or is system wide).


Then boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and check there to see if the problem persists.  Reboot normally and test again.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 


1 reply
Question marked as Best reply

Jul 10, 2020 8:54 AM in response to Mici2020

Log into another admin user account, Set up users, guests, and groups on Mac and see if the problem persists. (This tells us if the problem is limited to your user account or is system wide).


Then boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and check there to see if the problem persists.  Reboot normally and test again.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 


Markup in photos app on Mac makes wheel of death and locks up program

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