computer is showing a file with a question mark on it, what do i do?

MacBook Pro 13″, macOS 10.13

Posted on Jul 10, 2020 10:46 AM

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What do I do if I see a file with a question mark at Start up?? I'm just trying to wipe my computer and factory reset it so I can sell it. So many videos. So many blogs. I'm like a 3rd grade level (maybe 2nd grade) when it comes to all things tech. I think I restarted it before reinstalling the OS (in fact...I'm positive I did). Now I just get a file icon with a question mark. Don't know how to fix this. So frustrating!! Anyone?? Help me out?
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1 reply

Level 7

24,263 points

Jul 10, 2020 10:58 AM in response to ArielMartinez

If your Mac starts up to a question mark

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computer is showing a file with a question mark on it, what do i do?

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