Hey there,
My phone has recently been having some display problems. At first, it started with just having problems with dark screens(only worked well to see on screens with bright features) and now it just completely freezes the screen like a screenshot and the touch still works but I can't see what I am touching behind the weird frozen screen. I googled how to fix freezing screens and reset all my settings, but its really not helped at all.
Thanks.
Emily
iPhone 11, iOS 13
Hello emkate21,
Thank you for using Apple Support Communities!
We understand from your post your iPhone screen freezes like a screenshot and while you can still touch the screen you cannot see what you are touching. In a situation like this we recommend backing up your iPhone and reinstalling the software. The following article has the steps on how to backup your iPhone:
How to back up your iPhone, iPad, and iPod touch - Apple Support
By using the steps as listed under the heading "Put your device in recovery mode and set it up again" from the following article you can reinstall the software on your iPhone:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Best Regards.
Hello emkate21,
Thank you for using Apple Support Communities!
We understand from your post your iPhone screen freezes like a screenshot and while you can still touch the screen you cannot see what you are touching. In a situation like this we recommend backing up your iPhone and reinstalling the software. The following article has the steps on how to backup your iPhone:
How to back up your iPhone, iPad, and iPod touch - Apple Support
By using the steps as listed under the heading "Put your device in recovery mode and set it up again" from the following article you can reinstall the software on your iPhone:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Best Regards.
iPhone 11 display lag
