Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Apple ID is disabled, but unfortunately I forgot the Security Questions

Hello Apple,


Please if you can help me. My Apple ID is disabled, but unfortunately I forgot the Security Questions and I have no access to that E-Mail. Please help me. Please fix this issue.


Thank You!


[Edited by Moderator]

iPhone 6s

Posted on Jul 10, 2020 4:36 PM

Reply
Question marked as Best reply

Posted on Jul 10, 2020 5:20 PM

If you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn't always load)  


Get Support    Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport

2 replies
Question marked as Best reply

Jul 10, 2020 5:20 PM in response to itshubzz

If you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn't always load)  


Get Support    Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport

Jul 10, 2020 5:02 PM in response to itshubzz

itshubzz Said:

"Hello Apple! Hello Apple, Please if you can help me. My Apple ID is disabled, but unfortunately I forgot the Security Questions and I have no access to that E-Mail. Please help me. Please fix this issue."

-------


Contact Apple Support:


Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


Perform this: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support

My Apple ID is disabled, but unfortunately I forgot the Security Questions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.