Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Help with Kernel Panic!!

I have a Macbook Air 2019, and for the past week I've been having random shutdowns. When I boot back up, it says "Your Computer was restarted because of a problem". I ran Diagnostics and it says everything is ok.


Here is the Report Log info. If somebody could help with what's wrong with my mac it would be of great help!!! Thank You!!!




MacBook Air 13″, macOS 10.14

Posted on Jul 10, 2020 6:37 PM

Reply
Question marked as Best reply

Posted on Jul 10, 2020 8:21 PM

If your Mac spontaneously restarts or displays a message that it restarted or shut down because of a problem - Apple Support


There is nothing obvious in the panic log. Panic logs need to be used in conjunction with debuggers and debugging software that only Apple technicians have.


Dealing with Kernel Panics


Disconnect any third-party peripherals including any USB hubs. How to use safe mode on your Mac, Use safe mode to isolate issues with your Mac - Apple Support then boot the computer into Safe Mode: Use safe mode to isolate issues with your Mac - Apple Support and Playing Safe- what does Safe mode do? See Diagnosing problems- crash, freeze, panic, or spinning beach ball?, Don’t Panic! Understanding & Troubleshooting Kernel Panics in macOSHow to fix kernel panics after installing OS X updates | MacIssues, and If your Mac restarted because of a problem - Apple Support.


Kernel panics are indicative of possible hardware failure, so you should Check your Mac with hardware diagnostics or AHT. Kernel panic logs are found in: /Library/Logs/DiagnosticReports/ folder.


If you have no success figuring what is happening then you may need to examine the software you have running when the panics occur. Be sure it’s all current. If you must to resolve the problem erase the disk and reinstall macOS. Follow this outline to reset the computer to the factory-new state: Factory reset of your Mac - Apple Support.


Boot Into Safe Mode


  1. If your Mac isn’t already shut down, then shut it down and wait at least 30 seconds before rebooting.
  2. Immediately, at or before the chime, press and hold down the SHIFT key. 
  3. Release the key after the Apple logo and progress bar appear.
  4. Safe mode startup is much slower than normal startup, so be patient.
  5. When the Login Screen appears enter your admin password. If you use automatic login, then this means you are in safe mode.


2 replies
Question marked as Best reply

Jul 10, 2020 8:21 PM in response to aseravalle

If your Mac spontaneously restarts or displays a message that it restarted or shut down because of a problem - Apple Support


There is nothing obvious in the panic log. Panic logs need to be used in conjunction with debuggers and debugging software that only Apple technicians have.


Dealing with Kernel Panics


Disconnect any third-party peripherals including any USB hubs. How to use safe mode on your Mac, Use safe mode to isolate issues with your Mac - Apple Support then boot the computer into Safe Mode: Use safe mode to isolate issues with your Mac - Apple Support and Playing Safe- what does Safe mode do? See Diagnosing problems- crash, freeze, panic, or spinning beach ball?, Don’t Panic! Understanding & Troubleshooting Kernel Panics in macOSHow to fix kernel panics after installing OS X updates | MacIssues, and If your Mac restarted because of a problem - Apple Support.


Kernel panics are indicative of possible hardware failure, so you should Check your Mac with hardware diagnostics or AHT. Kernel panic logs are found in: /Library/Logs/DiagnosticReports/ folder.


If you have no success figuring what is happening then you may need to examine the software you have running when the panics occur. Be sure it’s all current. If you must to resolve the problem erase the disk and reinstall macOS. Follow this outline to reset the computer to the factory-new state: Factory reset of your Mac - Apple Support.


Boot Into Safe Mode


  1. If your Mac isn’t already shut down, then shut it down and wait at least 30 seconds before rebooting.
  2. Immediately, at or before the chime, press and hold down the SHIFT key. 
  3. Release the key after the Apple logo and progress bar appear.
  4. Safe mode startup is much slower than normal startup, so be patient.
  5. When the Login Screen appears enter your admin password. If you use automatic login, then this means you are in safe mode.


Help with Kernel Panic!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.