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" Itunes could not connect to the Itunes store. A secure network connection was terminated unexpectedly." problem

I've been getting this error message for a couple of days now. "Itunes could not connect to the Itunes store. A secure network connection was terminated unexpectedly." The store works on my tablet and iphone fine.


I signed out of the Itunes program and now the sign in for Itunes doesn't recognize my login or password. It says that it is not correct. I can sign in to Icloud on other devices fine.


I have an iMac 27" running High Sierra 10.13.6 and Itunes is 12.8.2.3.


Is there a problem with Itunes recently?


Jeffrey

iMac 27″, macOS 10.13

Posted on Jul 10, 2020 10:32 PM

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Question marked as Best reply

Posted on Jul 11, 2020 7:53 AM

Have you tried restarting the computer?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

1 reply
Question marked as Best reply

Jul 11, 2020 7:53 AM in response to jeffreyfromrochester hills

Have you tried restarting the computer?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

" Itunes could not connect to the Itunes store. A secure network connection was terminated unexpectedly." problem

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