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Level 1

4 points

Couldn't start iphone 7

tried hard start, it won't start. Tried iTune: updated and then restored but iPhone would neither appear on iTune screen or start.

Asssist please

iPhone 7, iOS 13

Posted on Jul 11, 2020 1:11 AM

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Community+ 2024

Level 10

414,024 points

Posted on Jul 11, 2020 1:28 AM

Connect iPhone to Computer / Mac

You haven't mentioned whether you have a PC or Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

For your Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

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2 replies

Top-ranking reply

Community+ 2024

Level 10

414,024 points

Jul 11, 2020 1:28 AM in response to hnajee

Connect iPhone to Computer / Mac

You haven't mentioned whether you have a PC or Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

For your Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

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Level 1

4 points

Jul 11, 2020 1:35 AM in response to SravanKrA

Thanks a million Sravan. The iTune recognizes my iPhone. It even gives me the serial. Went ahead and updated. After the update the iPhone neither showed on the screen nor started. Same result for restore too. Any suggestion please

Using genuine cable

Using Microsoft windows.

Will look into your other suggestions

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Couldn't start iphone 7

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