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activation lock came on without me asking for it, locked out now

out of the blue the activation lock came on.

it's asking for my email and password for an old yahoo account.

I have a new Apple ID but it won't accept that.

I decided to remove it from my list of devices but that didn't help either.

Why did this happen? because I DIDN'T upgrade and want to brick my iPad Air 1? bog it down with software meant for the 2020 model? Please help!

iPad Air Wi-Fi

Posted on Jul 11, 2020 3:27 AM

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Question marked as Best reply

Posted on Jul 11, 2020 3:36 AM

Perhaps this may help: https://support.apple.com/en-us/HT201365


If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

3 replies
Question marked as Best reply

Jul 11, 2020 3:36 AM in response to LarryJohnny

Perhaps this may help: https://support.apple.com/en-us/HT201365


If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

Jul 11, 2020 6:37 AM in response to LarryJohnny

 if you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



activation lock came on without me asking for it, locked out now

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