Onedrive in Files app not showing folders with more than 50 items.

I have found that if I change the file arrangement settings from "Kind" to "Name" that I can at least see all files within their folders - even if I now have to scroll and pass down through lots of individual files to get to folders within which I want to work.

Holding my thumbs (Swedish for crossing my fingers) but new version of the OneDrive iPadOS app v11.44.9 seems to have fixed the Files app problem. So far so good.

I have 13.5.1 on my iPad and as far as I can deduce the problems began with Microsoft OneDrive update 3 Jul V 11.40.2. Tried all obvious remedies to no effect: Same folders (with more than 50 items) copied to Dropbox open in Files: I assume then it is a OneDrive app compatibility issue.

Thanks, I realised it was coincidental as when I did did the shake and report thing from the OneDrive app I was currently logged in to my business account. I received a mail with the case number but no copy of what I sent. Just now I repeated when logged in to my personal account and the reply mail From this time Microsoft Support was included my text .

• Created on: Friday, July 17, 2020
• Title: OneDrive on iPad is not showing properly in IPadOS Files app since the 11.40.2 and not corrected with latest 11.42.4. Note problem was not corrected
• Description: OneDrive on iPad is not showing properly in IPadOS Files app since the 11.40.2 and not corrected with latest 11.42.4. Note problem was not corrected after updating to IPadOS 13.6. Specifically folders with more than 50 items do not open and displays message “content unavailable” unknown error. Same folder copied to For example DropBox opens inFiles app. Reducing content to 50 items allows it to be opened. Folders open in the OneDrive app and are accessible from other apps. I have to conclude this is a Microsoft app problem and not directly related to Apple so please fix ASAP. It will be incredibly irritating to get a “it’s the other people” type response.

Remember, Microsoft will never ask for your password as part of any support interaction. Also, please don´t send any financial or personal information in email.

Hello,

Try updating to iPadOS 13.5.1 to see if it resolves your problem.

Settings > General > Software Update

I copied the files from OneDrive to iCloud and all files opened.

Unfortunately I think this is one of those cases of having to wait until the the OneDrive app is updated without holding your breath. Generally DropBox is quicker so I will use that for affected folders in the meantime and copy them back to OneDrive if and when it gets fixed. It’s a bit like waiting for MS Excel IPad app to get multi window capabilities!

Out of interest I opened Files on an older iPad not updated to 13.5.1 but with latest oneDrive v11.40.2 and there is no problem.

I also did the same recently, however, opposite to your case, I sent screen videos to Apple instead. They said this issue is isolated to OneDrive which I believe it’s true since I tested Google Drive, iCloud drive and I could open 50 folders just fine in Files app.

I received the same email as you did from OneDrive, saying they’re not an “expert” in Files app. However, I do believe this is an app compatibility issue coming from the OneDrive end.

It’s frustrating, don’t know what else to do because I have contacted both ends...

I have also experienced the same problem, precisely as described - although I had not worked out about the 50 files. It is infuriating when trying to mail documents stored on the OneDrive.

I use OneDrive for GDPR reasons and compliance, being based in the EU - having been advised that iCloud (which I had used previously) was not compliant. In any event, I use Word for all of my wordprocessing, it being the standard in my line of work. As an Office 365 subscriber, OneDrive made sense. Not so much any more.

I do note that the problem is in the Files App (Apple) and the Mail App (Apple), and not in the OneDrive App, from which I can still select files for mail. It's just that I can't Add Document when already within Mail (eg when replying), as the Add Document command in Mail brings one to OneDrive within Files, and not to the OneDrive App.

Anyway, thank you for raising the issue.

Yesterday was interesting with both IPadOS upgrade (13.6) and OneDrive app (11.42.4) ...unfortunately and disappointingly no change!! I have since reported the issue to Microsoft OneDrive for Business Support believing it must be something they should act on.

I have the same issue but only on my iPad Pro.

on my iPhone 11 (iOS 13.5.1). No problem at all

I tried to uninstall OneDrive but it had no effect

I guess we have no other choice than waiting a next release that might fix it, the question being When ????