Onedrive in Files app not showing folders with more than 50 items.

Thanks, I realised it was coincidental as when I did did the shake and report thing from the OneDrive app I was currently logged in to my business account. I received a mail with the case number but no copy of what I sent. Just now I repeated when logged in to my personal account and the reply mail From this time Microsoft Support was included my text .

• Created on: Friday, July 17, 2020
• Title: OneDrive on iPad is not showing properly in IPadOS Files app since the 11.40.2 and not corrected with latest 11.42.4. Note problem was not corrected
• Description: OneDrive on iPad is not showing properly in IPadOS Files app since the 11.40.2 and not corrected with latest 11.42.4. Note problem was not corrected after updating to IPadOS 13.6. Specifically folders with more than 50 items do not open and displays message “content unavailable” unknown error. Same folder copied to For example DropBox opens inFiles app. Reducing content to 50 items allows it to be opened. Folders open in the OneDrive app and are accessible from other apps. I have to conclude this is a Microsoft app problem and not directly related to Apple so please fix ASAP. It will be incredibly irritating to get a “it’s the other people” type response.

Remember, Microsoft will never ask for your password as part of any support interaction. Also, please don´t send any financial or personal information in email.

Well after my hopes were raised by interaction with the OneDrive support team including sending them screen videos, they were dashed this morning.

Hope you are doing good!

As we're from OneDrive consumer support team, we do not have expertise on the issue you are facing with Files App(iOS).

Kindly contact Apple support to get the Files App issues addressed.

So as predicted this is a typical pass the buck situation! At least I got a repost se from Microsoft where as Apple is protected from us by curtain walls of “forums”!!

Here is my reply to last email from MS....

Dear Manish,

First I would not expect a frontline service to be able to go into the code and find out the problem but I would expect them to have a meaningful discussion with the team leaders who do...it is pretty obvious that this is a relatively simple software issue related to how he OneDrive app interacts with the Files app. 

This is not to you personally but the type of company you work for. I am happy that Microsoft and Apple live up to my expectations (extremely low) when it comes to this type of issue. If you were my children I would knock your heads together and tell you to fix it together. Sorry to say that I fully expected this pathetic response as you can read from my initial contact...

• s. I have to conclude this is a Microsoft app problem and not directly related to Apple so please fix ASAP. It will be incredibly irritating to get a “it’s the other people” type response.

The world can not progress with people not reaching out to the enemy and obviously that applies to the commercial world as much as he social and political one.

Do at least have the grace to pass this message to higher levels.

I do not underestimate the complexity of software across many platforms but I find all these so called user forums a complete waste of time ,in a way they are a mechanism for companies like Microsoft and Apple and all the other “consumer” products companies to shirk full responsibility and pretend they have satisfied customers. 

So to summarise, disappointing but expected outcome.

I will forward this to Apple and user forums On which I have threads relating to this.

At least I can rely on using DropBox more for the foreseeable future.

Br

On 19 Jul 2020, at 09:45, Microsoft Support <mscsup1@microsoft.com> wrote:

## Please type your reply above this line ##

Your request (1007768162) has been updated. To add additional comments, please reply to this email.

Manish (Microsoft)Sunday, July 19, 2020 7:45 AM GMTHello Alistair,

Hope you are doing good!

As we're from OneDrive consumer support team, we do not have expertise on the issue you are facing with Files App(iOS).

Kindly contact Apple support to get the Files App issues addressed.

Apple support: https://support.apple.com/contact 

Thanks,

Manish K.

OneDrive Team.

I am facing the same issue. I have one camera folder (that syncs with my android phone) that has 32000 photos... and now I am facing exactly the same issue. I downloaded everything (offline mode) but still not working.

iCloud doesn’t work for me because I cant “offload” files from my device, so I’ve got an iPad 2020 1TB to solve the space problem, but now OneDrive is not working.

I was really enjoying my iPad, but as a professional photographer I need a professional device and storage (in and out) from iPad as today is really cumbersome (you can do it... but takes extra time).

I think the device is amazing, until you need to copy/move larger files in our out of the device. So my iPad2020 12.9 1TB now is just a very expensive Lightroom tablet (since everything in on Adobe cloud 50K pictures) I can work with the device.

I’ve bought it because I’d like to have everything on my device.

Please Apple fix:

• A way to know if the files are being copied or not
• Faster in/out from the device (USB C) better drivers, I don’t know
• Onedrive interaction or better iCloud (offload).

I am not going back to PC, but we still have some fix to go :(

I see! Yeah your workaround works, thanks! But there’s small caveat:

• Right now I have a OneDrive favourite Folder with more than 50 folders inside. My default list view is by Date (since I like to access the most recently worked folder from the top). If I just began a new session with Files app (not previously opened) and clicked my favourite folder, it will show the error “Content Unavailable...unknown error”
• If I jump to another random folder, change the list view by any other types (e.g. Kind, Tags, Size) except Name, then jump to my favourite folder, the same error occurs.
• If I jump to another random folder, change the list view to “Name”, jump back to my favourite folder, now it works!
• If I’m in the favourite folder, and change the list view back to “Date”, it works! In fact, if I don’t exit (i.e. swipe up the Files App from multitasking), or as long you don’t jump to another account or any other favourites folder, and only navigate within your big folder, e.g. use the go back to upper folder, the Folder view with any list type view works, and you can perfectly see the content of the folders.

So in short, only works in “Name” view, and kind of works with any other... but I guess that’s better than having nothing at all!

I have 13.5.1 on my iPad and as far as I can deduce the problems began with Microsoft OneDrive update 3 Jul V 11.40.2. Tried all obvious remedies to no effect: Same folders (with more than 50 items) copied to Dropbox open in Files: I assume then it is a OneDrive app compatibility issue.

Unfortunately I think this is one of those cases of having to wait until the the OneDrive app is updated without holding your breath. Generally DropBox is quicker so I will use that for affected folders in the meantime and copy them back to OneDrive if and when it gets fixed. It’s a bit like waiting for MS Excel IPad app to get multi window capabilities!

I have also experienced the same problem, precisely as described - although I had not worked out about the 50 files. It is infuriating when trying to mail documents stored on the OneDrive.

I use OneDrive for GDPR reasons and compliance, being based in the EU - having been advised that iCloud (which I had used previously) was not compliant. In any event, I use Word for all of my wordprocessing, it being the standard in my line of work. As an Office 365 subscriber, OneDrive made sense. Not so much any more.

I do note that the problem is in the Files App (Apple) and the Mail App (Apple), and not in the OneDrive App, from which I can still select files for mail. It's just that I can't Add Document when already within Mail (eg when replying), as the Add Document command in Mail brings one to OneDrive within Files, and not to the OneDrive App.

Anyway, thank you for raising the issue.

Yesterday was interesting with both IPadOS upgrade (13.6) and OneDrive app (11.42.4) ...unfortunately and disappointingly no change!! I have since reported the issue to Microsoft OneDrive for Business Support believing it must be something they should act on.

I am having the same problem, starting within the last month or so, though without understanding the 50 file issue. I do have in excess of 50 file. It is a real pain adding OneDrive files as attachments. I am having to first copy to the ipad or other before attaching. No problem in using onedrive directly to open and get access to files.

I also did the same recently, however, opposite to your case, I sent screen videos to Apple instead. They said this issue is isolated to OneDrive which I believe it’s true since I tested Google Drive, iCloud drive and I could open 50 folders just fine in Files app.

I received the same email as you did from OneDrive, saying they’re not an “expert” in Files app. However, I do believe this is an app compatibility issue coming from the OneDrive end.

It’s frustrating, don’t know what else to do because I have contacted both ends...

I have found that if I change the file arrangement settings from "Kind" to "Name" that I can at least see all files within their folders - even if I now have to scroll and pass down through lots of individual files to get to folders within which I want to work.

I have the same issue but only on my iPad Pro.

on my iPhone 11 (iOS 13.5.1). No problem at all

I tried to uninstall OneDrive but it had no effect

I guess we have no other choice than waiting a next release that might fix it, the question being When ????

Hello,

Try updating to iPadOS 13.5.1 to see if it resolves your problem.

Settings > General > Software Update