Onedrive in Files app not showing folders with more than 50 items.

Well after my hopes were raised by interaction with the OneDrive support team including sending them screen videos, they were dashed this morning.

Hope you are doing good!

As we're from OneDrive consumer support team, we do not have expertise on the issue you are facing with Files App(iOS).

Kindly contact Apple support to get the Files App issues addressed.

So as predicted this is a typical pass the buck situation! At least I got a repost se from Microsoft where as Apple is protected from us by curtain walls of “forums”!!

Here is my reply to last email from MS....

Dear Manish,

First I would not expect a frontline service to be able to go into the code and find out the problem but I would expect them to have a meaningful discussion with the team leaders who do...it is pretty obvious that this is a relatively simple software issue related to how he OneDrive app interacts with the Files app. 

This is not to you personally but the type of company you work for. I am happy that Microsoft and Apple live up to my expectations (extremely low) when it comes to this type of issue. If you were my children I would knock your heads together and tell you to fix it together. Sorry to say that I fully expected this pathetic response as you can read from my initial contact...

• s. I have to conclude this is a Microsoft app problem and not directly related to Apple so please fix ASAP. It will be incredibly irritating to get a “it’s the other people” type response.

The world can not progress with people not reaching out to the enemy and obviously that applies to the commercial world as much as he social and political one.

Do at least have the grace to pass this message to higher levels.

I do not underestimate the complexity of software across many platforms but I find all these so called user forums a complete waste of time ,in a way they are a mechanism for companies like Microsoft and Apple and all the other “consumer” products companies to shirk full responsibility and pretend they have satisfied customers. 

So to summarise, disappointing but expected outcome.

I will forward this to Apple and user forums On which I have threads relating to this.

At least I can rely on using DropBox more for the foreseeable future.

Br

On 19 Jul 2020, at 09:45, Microsoft Support <mscsup1@microsoft.com> wrote:

## Please type your reply above this line ##

Your request (1007768162) has been updated. To add additional comments, please reply to this email.

Manish (Microsoft)Sunday, July 19, 2020 7:45 AM GMTHello Alistair,

Hope you are doing good!

As we're from OneDrive consumer support team, we do not have expertise on the issue you are facing with Files App(iOS).

Kindly contact Apple support to get the Files App issues addressed.

Apple support: https://support.apple.com/contact 

Thanks,

Manish K.

OneDrive Team.

wow thanks for the tip...it worked for me....let’s see how long it takes for the experts to figure out the reason.

Same for me. Finally it seems it was a Microsoft issue😉.

thanks to all for you help

I am facing the same issue. I have one camera folder (that syncs with my android phone) that has 32000 photos... and now I am facing exactly the same issue. I downloaded everything (offline mode) but still not working.

iCloud doesn’t work for me because I cant “offload” files from my device, so I’ve got an iPad 2020 1TB to solve the space problem, but now OneDrive is not working.

I was really enjoying my iPad, but as a professional photographer I need a professional device and storage (in and out) from iPad as today is really cumbersome (you can do it... but takes extra time).

I think the device is amazing, until you need to copy/move larger files in our out of the device. So my iPad2020 12.9 1TB now is just a very expensive Lightroom tablet (since everything in on Adobe cloud 50K pictures) I can work with the device.

I’ve bought it because I’d like to have everything on my device.

Please Apple fix:

• A way to know if the files are being copied or not
• Faster in/out from the device (USB C) better drivers, I don’t know
• Onedrive interaction or better iCloud (offload).

I am not going back to PC, but we still have some fix to go :(

I am having the same problem, starting within the last month or so, though without understanding the 50 file issue. I do have in excess of 50 file. It is a real pain adding OneDrive files as attachments. I am having to first copy to the ipad or other before attaching. No problem in using onedrive directly to open and get access to files.

I see! Yeah your workaround works, thanks! But there’s small caveat:

• Right now I have a OneDrive favourite Folder with more than 50 folders inside. My default list view is by Date (since I like to access the most recently worked folder from the top). If I just began a new session with Files app (not previously opened) and clicked my favourite folder, it will show the error “Content Unavailable...unknown error”
• If I jump to another random folder, change the list view by any other types (e.g. Kind, Tags, Size) except Name, then jump to my favourite folder, the same error occurs.
• If I jump to another random folder, change the list view to “Name”, jump back to my favourite folder, now it works!
• If I’m in the favourite folder, and change the list view back to “Date”, it works! In fact, if I don’t exit (i.e. swipe up the Files App from multitasking), or as long you don’t jump to another account or any other favourites folder, and only navigate within your big folder, e.g. use the go back to upper folder, the Folder view with any list type view works, and you can perfectly see the content of the folders.

So in short, only works in “Name” view, and kind of works with any other... but I guess that’s better than having nothing at all!