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Itunes

I have money in my account and when I buy something it’ll say that it can’t connect to iTunes.

iPhone 11 Pro Max, iOS 13

Posted on Jul 11, 2020 5:05 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 11, 2020 5:36 AM

Commoner Said:

Itunes I have money in my account and when I buy something it’ll say that it can’t connect to iTunes.

———-


Connection Troubleshooting:

  • Reestablish the iTunes Connection:

Sign out, then sign back in. Try this purchase more, if you successfully log in.


  • Reestablish WiFi:

If that is of no success, then disable Wi-Fi on your device, and then reenable it.


  • Reset the Router:

Power off the router for 30 Seconds, then power it on. Wait a few for all to sync.


  • Use Another Device:

Try accessing iTunes on purchasing it on another device associated to your account.


  • Recreate the Network Connection:

Remove the WiFi connection, then add it back

2 replies
Question marked as Top-ranking reply

Jul 11, 2020 5:36 AM in response to Connonsr

Commoner Said:

Itunes I have money in my account and when I buy something it’ll say that it can’t connect to iTunes.

———-


Connection Troubleshooting:

  • Reestablish the iTunes Connection:

Sign out, then sign back in. Try this purchase more, if you successfully log in.


  • Reestablish WiFi:

If that is of no success, then disable Wi-Fi on your device, and then reenable it.


  • Reset the Router:

Power off the router for 30 Seconds, then power it on. Wait a few for all to sync.


  • Use Another Device:

Try accessing iTunes on purchasing it on another device associated to your account.


  • Recreate the Network Connection:

Remove the WiFi connection, then add it back

Jul 11, 2020 5:50 AM in response to Connonsr

See the Apple Support article(s) below.


App Store, iTunes Store, or other Apple services - If you can't connect


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Itunes

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