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Sully2158 Author

Level 1

8 points

my Apple TV remote is completely dead. I can use my phone app to work ....the device is less than a year old

My Apple TV remote will not work

Apple TV 4K, tvOS 13

Posted on Jul 11, 2020 10:50 AM

Top-ranking reply

t.moe

Level 4

1,275 points

Posted on Jul 11, 2020 11:18 AM

The only other troubleshooting steps I am aware of are here:

https://support.apple.com/en-us/HT203777

If those don’t help, I’d look to get a replacement. In the US I believe there is a limited one year US warranty.

https://support.apple.com/apple-tv/repair/service

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my Apple TV remote is completely dead. I can use my phone app to work ....the device is less than a year old

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