Apple store account disabled

My daughters apple account was disabled and we can't add it back. Anyone else have this problem?


Posted on Jul 11, 2020 9:06 PM

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Question marked as Top-ranking reply

Posted on Jul 11, 2020 9:09 PM

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

4 replies
Question marked as Top-ranking reply

Jul 11, 2020 9:09 PM in response to ebissett

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

Jul 11, 2020 9:27 PM in response to ebissett

ebissett Said:

"Apple store account disabled: My daughters apple account was disabled and we can't add it back. Anyone else have this problem?: [...]Apple support told us it was an itunes issue and to contact itunes. I'm thinking the person at apple support had no idea what they were doing. What do you think? Any idea how to get in contact with itunes?"

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To Re-Enable it:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.


You need to Speak with the iTunes Staff. So...

Contact Apple Support:

  1. Go Here: Contact Us - Choose Locations
  2. Ask to speak with the iTunes Staff
  3. Proceed from there as necessary


Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

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Why Accounts Become Disabled:

When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.


Possible Reasons Could Include: 

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Consistent transactions
  • Session Times Out
  • Disobeying Terms & Conditions

Jul 12, 2020 4:08 AM in response to ebissett

Use these support options:


contact Apple Support. This on often is not working.

 

You can use Apple Support Twitter https://twitter.com/AppleSupport. There may be a wait.

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

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Apple store account disabled

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