Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My ipad requesting for Activation lock, unfortunatley i forget my password.

When i got my ipad mini around 6yrs back, and till last week i was able to work fine without any issues.

From Last week onwards i am getting a screen asking for Activation Lock and if i enter my current creds is not getting accepted and throwing an error saying "This ipad is linked to an Apple ID. Enter the Apple ID and Password that were used to setup this ipad. g*****@icloud.com


Issue : I forget the password for "*" and i try to use the forget option password the mail sent to the same id (*). See i forget the password for this id but the reset option information is sending the details to the same id.


I am confused how to fix this issue and use the ipad again.


Please help to fix this issue.


Thanks

Govindan


[Personal Information Edited by Moderator]

Posted on Jul 11, 2020 11:00 PM

Reply
Question marked as Best reply

Posted on Jul 12, 2020 1:17 AM

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


4 replies
Question marked as Best reply

Jul 12, 2020 1:17 AM in response to govindan32

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


Jul 12, 2020 1:15 AM in response to govindan32

Perhaps this may help: https://support.apple.com/en-us/HT201365


If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

Jul 13, 2020 2:32 AM in response to govindan32

If your AppleID account is now locked, this help page describes the steps necessary to unlock the account:

If your Apple ID has been locked or disabled – Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


These are crucial for account recovery - for situations where either your device or account become locked or disabled.


For reference, it is also very unwise to post your AppleID / email address in a public forum. For the safety of your account, I have asked the Moderator to remove it.

Jul 13, 2020 2:33 AM in response to Brian Lazzara

Hi Brian,

Thanks for the quick response.

Using your links i try to reactivate my ipad, But no luck.

Getting an error "This appleID has been locked for security reasons" and i try using my forget to password link to get my password unfortunately the password reset instructions are sent to "*".


Note : This request is to retrive my password of "*" but the instructions are sent to the locked mail box.


It would be great if you provide a simple fix.


thanks

Govindan

*


[Personal Information Edited by Moderator]

My ipad requesting for Activation lock, unfortunatley i forget my password.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.