New printer set up; printer not found

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BeffromNY Author

Level 1

9 points

New printer set up; printer not found

Macbook Pro 13" Thunderbolt; new printer is HP OfficeJet Pro 9025 . no printer comes up to add

MacBook Pro 13″, macOS 10.14

Posted on Jul 12, 2020 12:21 PM

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Answer 1

Top-ranking reply

VikingOSX

Level 10

123,374 points

Jul 12, 2020 12:33 PM in response to BeffromNY

The HP OfficeJet Pro 9025 is supported by Apple's AirPrint using wired/wireless connectivity. This allows you to use the device without HP software/drivers.

When it is powered on, and networked, Apple's Bonjour should detect the printer under that Default setting. You would click that entry, and the Use: selector will automatically look for compatible HP drivers, or you can manually set it to AirPrint. It will then be re-added to the Printers panel. Then you right-click on it and make it the default printer.

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Answer 2

BeffromNY Author

Level 1

9 points

Jul 12, 2020 2:27 PM in response to VikingOSX

I powered off everything. All of my internet connections, routers, computers, printers, modem and waited. Then I restarted one at a time. It found the printer, and printed. Now we'll see if I have luck with my work laptops. I really think the issue has been gremlins, and they're enjoying a great laugh at my expense.

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Answer 3

VikingOSX

Level 10

123,374 points

Jul 12, 2020 2:10 PM in response to BeffromNY

Short of powering off the printer, then the Mac, and then reverse that order before boot to see if it resolves that offline status, you probably should contact HP about their device not working.

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Answer 4

BeffromNY Author

Level 1

9 points

Jul 12, 2020 2:15 PM in response to VikingOSX

Thank you. I have been shutting down and re-starting all day. I have a brand new modem, and wireless router. My old printer (Canon) stopped working - same error message on my macbook - no printer found. I reinstalled Canon drivers, restarted everything, and nothing worked. Still same error message. I decided to start from scratch, and got this HP printer today.

Everything going along smoothly, the printer says it's connected to the wireless, my macbook says it's connected to the same wireless. Restart everything, and no printer is showing in dialog box to add.

I am at my wits' end. HP support tried to access my computer and go from there, but the tech wasn't familiar with Macs. I ended up hanging up.

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