App stopping playback randomly, and offline questions

I listen to music at night to sleep and every night Apple Music stops playback randomly. Sometimes it's within the first half hour, sometimes it's halfway through the night, and then sometimes it stays on. Is this a problem I can do anything about? I can't figure out what would be causing it since I have it set to shuffle and repeat all.


Only slightly related, I'm without WiFi right now and I downloaded all my music to my tablet beforehand. When I try to play it, it just gives me an error that it can't connect to my library. Can I not play music offline? If I can't, what's the purpose of downloading my songs?


I'm on Android 10 and this is happening with my personal iTunes music.

Posted on Jul 13, 2020 3:30 AM

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Jul 16, 2020 10:25 AM in response to greycobalt

Hello greycobalt,


Welcome to Apple Support Communities!


We understand from your question that your playback does not resume all night and you cannot play music offline using Apple Music on an Android device. We can certainly help you with this!


We'd like to have you start by trying the troubleshooting steps in the order listed below. Depending on which version of Android you're running, some steps may vary slightly:


  1. Quit and reopen Apple Music: go to your Home screen, tap Apps > Settings > Apps > Apple Music > Force Stop. If you see an alert that says "If you force stop an app, it may misbehave," tap OK. Return to your Home screen and reopen Apple Music.
  2. Clear the app cache: from the Home screen, tap Apps > Settings > Apps > Apple Music > Storage > Clear Cache.
  3. Restart your Android device.
  4. Sign out of Apple Music, then sign back in: open the Apple Music app, then tap the menu icon in the upper-left corner. Tap your picture or name at the top of the menu to view your account settings, then tap Sign Out. Tap the menu icon in the upper-left corner, then tap Sign In.


Once you sign in, download your Apple Music to listen to offline again following the steps here:


Add and download music from Apple Music or buy music from the iTunes Store


We hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!


Cheers.

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App stopping playback randomly, and offline questions

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