Storage space

I recently backed up my IPhone 7plus and paid for extra space. My Facebook app continues to crash. I still get an error message saying that my storage is full but the only thing full in my settings in Other! How do I fix this?

Posted on Jul 13, 2020 5:33 AM

Reply
2 replies

Jul 13, 2020 5:35 AM in response to vonda274

  • Other: Non-removable mobile assets, like Siri voices, fonts, dictionaries, non-removable logs and caches, Spotlight index, and system data, such as Keychain and CloudKit Database. Cached files can't be deleted by the system.
  • System: Space taken by the operating system. This can vary based on your device and model.


About cached files in "Other"

Finder and iTunes categorize cached music, videos, and photos as Other instead of actual songs, videos, or photos. Cached files are created when you stream or view content like music, videos, and photos. When you stream music or video, that content is stored as cached files on your device so you can quickly access it again.


Your device automatically removes cached files and temporary files when your device needs more space.


If storage on your device differs from what you see in Finder or iTunes

Since Finder and iTunes categorize cached files as Other, reported usage for Music or Videos might differ. To view usage on your device, go to Settings > General > [Device] Storage.


If you want to delete the cached files from your device

Your device automatically deletes cached files and temporary files when it needs more space. You don't need to delete them yourself.


How to check the storage on your iPhone, iPad, and iPod touch




In short --> Restart the device. That's it.


Jul 13, 2020 5:36 AM in response to vonda274

When you get a popup message on your iPhone or iPad that the storage is full.


Look closely storage of iPhone or iCloud.


You cannot increase storage of iPhone. However you can optimise iPhone Storage by using iCloud Storage. Save space on your device

Settings > [your name] > iCloud Tap Photos > Choose Optimize [device] Storage Set up and use iCloud Photos - Apple Support


iCloud storage is primarily for keeping a copy of your iPhone data safely on cloud. If you delete data on iPhone, data on iCloud is gone.


iPhone Storage (Setting > General > iPhone Storage)

  1. Total storage remains same through out life span of the iPhone
  2. Storage can not be enhanced
  3. You may take back up on Mac or PC using iTunes without iCloud


iCloud Storage (Settings > [Tap your name] > iCloud)

  1. By default every user gets 5GB of free storage space
  2. You can buy more storage based on your requirement 50, 200GB, 2TB with monthly subscription
  3. Based on your storage capacity you can back up iPhone or iPad
  4. The space can be shared between your family members for storage plan beyond 200GB




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Storage space

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.