Hi
my what’s app back up is stuck on preparing for a week now. I have checked the iCloud and storage space, toggled the what’s app on iCloud off then on again, reset network settings etc but nothing works. I have more than enough space left too as I’m on 200gb
iPhone 12 Pro, iOS 16
this is what I just posted, maybe it will help you too.
I had the same issue, what I just did is following:
No idea if this is a lasting solution, but for now I have a backup again!
this is what I just posted, maybe it will help you too.
I had the same issue, what I just did is following:
No idea if this is a lasting solution, but for now I have a backup again!
Just found a new (to me) work round. Click on “backup now” in WhatsApp and after just a few seconds kill the app; quickly open the app again and repeat. I only had to do this twice for backup to work. It worked for my wife too but she he’d to do it about 4 times. Try it
Installed and updated to iOS 16.2 last night and now my what’s app back up works. It was obviously a bug in the previous upgrade which apple finally sorted out
Yes, correction, I just noticed my WhatsApp had also updated today. Just checked my wife’s WhatsApp which hadn’t updated but was on IOS16.3. WhatsApp still wouldn’t backup without doing the workaround. Forced WhatsApp to go to the latest version (2.23.1.75) and now does backup okay
same here, try to back up over cellular data and turn off wifi.
it worked for me
Thanks, the starting the backup, killing the app and starting it again straight away just worked for me, it randomly stopped backing up on 20/12 so appreciate the help
No problem. There was a what’s app update which I updated today. Now when I go to do a manual back up, it works. I’ve done it 3 times today without having to turn my phone off and on again.
I had the same issue, what I just did is following:
No idea if this is a lasting solution, but for now I have a backup again!
If you are taking backup on iCloud for the first time it does take a long time.
Please check the following
If you are taking backup for the first time and using the "Backup Now" option then Set the screen Auto-Lock to None. Keep the iPhone on the same backup screen and do not use the iPhone till the backup completes.
Or
Keep the iPhone plugged into a power source and remain connected to the internet over WiFi. Leave the iPhone overnight with Screen Locked.
Didn’t get the WhatsApp update but updated to IOS16.3 and manual backup is working for me now. Hope the automatic backup is too
I’ve reported this issue to WhatsApp via the app: Settings/Help/Contact us. They said it’s been fed to the relevant people - let’s hope so. Would suggest the more of us that do that the quicker it may get resolved
Mine has been intermittent for months now. I’ve found that it only works sometimes when I turn the phone off and then back on again and go into what’s app to manually press ‘back up’. Even doing this, it doesn’t work everyday.
I have tried every single suggestion on this forum but there’s still no way of getting it to automatically back up every day or even on days I press back up.
ongoing issue since November 2022. What’s app have done nothing to rectify. Ludicrous
Finally!!!
your story matches up to mine to the T and it may have something to do with the IOS update as it only started happening since iOS 16.1.1.
no one has been able to confirm or provide a solution yet. I have more than enough space, deleted lots, more than I needed to actually. Restarted phone, deleted back up and backed up on iCloud again, reset network settings, everything mentioned above but no luck.
stuck on preparing on what’s app
Just tried again, and it worked again.
Also sent an email to Whatsapp, got standard email back that they had already answered my problem, so I emailed them, that I wanted a status update on how they are doing with the solution, and that I understand they are working with a protocol, but I wanted to stay informed. And that I can also keep people who have the same issue informed....Told them I already know some people who have the same issue :)
Let's see!
Backup is not yet resolved my Whatsapp.
But I have some workaround in my second reply which you can find here 👉🏻 Whatsapp backup not working - Apple Community which worked for me as well as for few others.
Hope it helps. Thanks.
What’s app back up
