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When scrolling, my mouse moves but the page does not scroll up or down. Ideas?

This is a new MacBook Air. On some pages, intermittently, the page will freeze when trying to scroll up or down.

MacBook Pro 13″, macOS 10.15

Posted on Jul 13, 2020 8:20 AM

Best reply

John Galt

Level 10

141,466 points

Posted on Jul 13, 2020 9:05 AM

I am inclined to suggest that you are not performing the two-finger scrolling gesture correctly, since the cursor is moving when you're expecting the page to scroll. It seems the Mac's trackpad is only detecting one finger instead of the two required for scrolling: Use Multi-Touch gestures on your Mac - Apple Support

If you have reason to believe your brand new Mac is not working properly though, contact Apple and have them either fix it or replace it: Contact Support

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When scrolling, my mouse moves but the page does not scroll up or down. Ideas?

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