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Hello all! Curious if I have a unapproved app placed on my computer called "MSP Anywhere Agent" It is asking me to share my computer screen and such when I booted my computer this morning. Is this some part of a Mac Update or is it a bad thing that should be uninstalled?
Thanks in Advance!
MacBook Pro with Touch Bar
Boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and and try to delete the app from there. Safe Mode prevents any 3rd party software from launching and running.
NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing.
Boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and and try to delete the app from there. Safe Mode prevents any 3rd party software from launching and running.
NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing.
MSP Anywhere is a legitimate IT remote access client by SolarWinds. See website below.
https://www.solarwindsmsp.com/products/take-control
It doesn’t install itself and it is used by corporate IT departments for remote access to client computers for technical support. If you don’t know how it got on your machine then you have bigger problems. Did you recently call anyone for support on an app on your Mac? Perhaps you don't remember giving permission to install this support client. Some of these MSP (including SolarWinds and others) clients have been hacked to install ransomware but that happened over a year ago.
Nothing in the OS is going to ask you to share your screen.
This is what you are seeing: https://www.solarwindsmsp.com/content/advanced-monitoring-agent
If you didn't install it, is it a company computer or your own personal? Nothing can just install itself.
I am getting the same thing. Even when I close out of it, the System Access Permissions window continues to pop back up. I noticed the MSP Anywhere Agent app in my applications folder but it wont let me move it to the trash because it says it is open. Did you find a resolution?
No I didn't install it.
Well, somebody did. Nothing can be installed on a Mac unless you install it. You can't just peruse a website and get something installed on your Mac.
I am very particular about what I allow on my computer. Latest installations included WhatsApp and zoom.
Those two apps don't sound like you're being very particular.
From where did you download the installers for Zoom and WhatsApp? If you didn't get the directly from the developer's websites, you probably installed it with one of those apps.
How to install adware - Apple Community
No sorry - Unfortunately I haven't found any solution nor has it disappeared from my computer. Curious if the other users who are getting this error also have the downloaded app "Timing App"?
Thanks so much for your quick reply.
No I didn't install it. I am very particular about what I allow on my computer. Latest installations included WhatsApp and zoom. main programs I run is Microsoft outlook, teams and adobe CC. It is on my personal computer. No company access.
What should I do? Uninstall it?
Here is a screenshot of what I see when I reboot the computer
Safe Mode seemed to work, thanks! I was finally able to delete it. And after a few restarts, it has not come back yet.
I appreciate your help and knowledge with this situation.
Do I need to do anything to "turn off" Safe Mode? Or is it a one-time thing when it was applied during that initial boot?
Rebooting without the Shift key, i.e. normal boot, gets you out of Safe Mode.
Safe Mode boot is a good troubleshooting tool as it repairs directors, empties caches, etc. If you seem to be having problems a boot into Safe Mode and back is a good first step.
Download and run the free version of Malwarebytes. It was developed by a long time contributor to these forums and a highly respected member of the computer security community.
Launch Activity Monitor and under CPU look for the MSP Anywhere Agent. Select it and quit or force quit it with Activity Monitor. Then drag to the Trash bin.
Hi did you resolve this?
I tried via the Activity Monitor but this is not working for me. seems to relaunch immediately!
Unfortunately the Activity Monitor did not work. Like you said, it immediately reappears in the Activity Monitor.
Any other sugesstions out there?
Thx worked!
MSP Anywhere agent
