iPhone XR Visual Voicemail Disappeared

aramey94 wrote:

I simply changed my phone number on my iPhone XR and lost the visual voicemail capability. Instead of the list of messages, there is a small black box in the middle of the black screen which reads, "call voicemail."

Here is what I have done: full reset phone to factory settings, go through all VM settings via telephone message service prompts, reset network, visit Verizon store (which they said it was an Apple issue rather than carrier, whereas I've followed Apple support protocol which results in advising me to speak with carrier).

Does anyone know how to resolve this? I greatly rely on the visual voicemail for work and would appreciate any suggestions. Thank you.

This has nothing to do with Apple, the fact that you have a "call voicemail" means your line isn't provisioned by your cell provider to user visual voicemail. YOu'll need to talk to someone higher up at Verizon.

Glad it got sorted out.