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Hello, I have an iPhone 5s, but I can’t sign in with the Apple ID mail configured on that iphone, firstly because I forgot the password, but when I go to iCloud or apple website to restore the password, the message “Apple ID not valid or not supported” shows up. Please I need some help
iPhone 5s
contact Apple ID Support. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Security and your Apple ID - Apple Support.
Based on multiple posts I have read, they will not help you recover the answers to your security questions.
contact Apple ID Support. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Security and your Apple ID - Apple Support.
Based on multiple posts I have read, they will not help you recover the answers to your security questions.
Thing is I’m from Ecuador, so I don’t really think I could contact them. If you know how to do it, it’ll be great
Try using the 3rd link to get a chat or Twitter.
Apple ID not valid or not supported
