I cloud compromised call

After a robo call, This lady called and said she was with Apple support and that my I cloud account was compromised. She said I needed to provide my name to start the ticket. I told her the call came into my phone as spam and I refused to provide any info until I could confirm who she was and that I needed her number to verify. She said she couldn’t provide so I hung up. I would like to get info from Apple that my iCloud account is not compromised. How do I do that? Was she a scammer or was she really with Apple?

iPhone 6, iOS 10

Posted on Jul 13, 2020 3:20 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2020 3:21 PM

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

2 replies
Question marked as Top-ranking reply

Jul 13, 2020 3:21 PM in response to Icloudcompromised

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I cloud compromised call

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.