Mail quits when trying to select messages in the SPAM folder.

Question

Macadamiamac Author

Level 1

24 points

Mail quits when trying to select messages in the SPAM folder.

Mail v. 9.3 spontaneously quits/crashes when I select the messages in the SPAM folder for deletion.

The Crash report (truncated) says:

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

*** Terminating app due to uncaught exception 'NSRangeException', reason: '*** NSRunStorage, _NSBlockNumberForIndex(): index (73) beyond array bounds (73)'

abort() called

terminating with uncaught exception of type NSException

...

Is there a PLIST or other file that can or should be deleted to stop this behavior?

MacBook Pro

Posted on Jul 13, 2020 4:13 PM

Reply

Answer 1

Best reply

cp from OH

Community Specialist

Jul 16, 2020 5:59 PM in response to Macadamiamac

Hello Macadamiamac,

Welcome to Apple Support Communities. It sounds like you're having trouble with Mail quitting when selecting messages in the spam folder. We are happy to share information that may help.

First, try to start up your Mac in safe mode: How to use safe mode on your Mac.

You may also want to test this issue in another user account: How to test an issue in another user account on your Mac.

Finally, take a look at the steps here: If Mail unexpectedly quits when viewing certain messages.

Take care.

Reply

Answer 2

jeremy_v

Community Specialist

Jul 21, 2020 8:39 AM in response to Macadamiamac

Hello Macadamiamac,

Thank you for following up.

You mentioned that you're unable to get the message window back. Are you referring to being able to view a selected email? If so, from the Mail app, navigate to View > Show Side Preview. Then, make sure that there is a checkmark beside Show Side Preview. You can find more details here: Read emails in Mail on Mac.

If you're referring to something else, please provide a few more details about which message window you're unable to view.

Take care.

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