Cannot Receive Calls from Any Google Fi Device

Question

Level 1

4 points

Cannot Receive Calls from Any Google Fi Device

iPhone 8+, iOS 13.5.1

Verified: no blocked numbers, no unknown calls silenced, wifi and data toggled on/off/on, device reset, network reset/refreshed etc. Seemingly no user choices have been made to interfere with calling

After years of being on Verizon, switched to Google Fi. Was having a lot of service outages so switched to Consumer Mobile. Now, I cannot receive or place calls (or texts) to ANY phones that are on Google Fi. 'We could not complete your call- please try again' is the only message I hear.

Is there any sort of LTE, OS or hardware configurations that could be causing this? Neither service provider has been able to lend any insight on why this is happening.

Any help is appreciated!

iPhone 8 Plus

Posted on Jul 13, 2020 4:29 PM

Reply

Answer 1

CarlAVII

Community Specialist

Jul 16, 2020 6:09 PM in response to bonus_bag

Hey bonus_bag,

Thank you for using Apple Support Communities!

We see from your post that you're having issues receiving calls on your iPhone 8 Plus. We'd be happy to help out.

Try the steps here:

If you can't make or receive calls on your iPhone - Apple Support

You can also check out these steps from Google:

Trouble with phone calls or Wi-Fi calls - Google Fi Help

Cheers!

Reply

Answer 2

Aug 14, 2020 1:54 PM in response to bonus_bag

I'm having the same issue where a previous member of my Google Fi account left the group for Verizon and can no longer receive calls from or make calls to the our remaining Google Fi members.

Did you ever resolve your issue @bonus_bag?

Reply

Cannot Receive Calls from Any Google Fi Device

Similar questions