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She-llyb Author

Level 1

8 points

iPhone 7 frozen on apple screen

My daughter iPhone 7 is frozen on the white screen with the Apple logo - tried turning off and doing a restart but keeps getting stuck at this screen. help?

iPhone 7

Posted on Jul 14, 2020 12:25 PM

Top-ranking reply

jimfrombridgeton

Level 5

4,434 points

Posted on Jul 14, 2020 1:20 PM

See if this helps. If you do this it will delete all data off phone but you can restore from a back up.

If your iPhone, iPad, or iPod touch won't turn on or

is frozen

https://support.apple.com/en-us/HT201412

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iPhone 7 frozen on apple screen

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