I've been trying to resolve this since 6/10/2020. My 92 year old mother in law's iPad has been locked and disabled as she cannot remember her password. Since she only uses it for Solitaire and email (sometimes), how can I get this thing up and running again without any password?
iPad
I can't tell whether it is a problem of forgotten password or if it has an actual Activation Lock, so here are 2 links which may help...
If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
I can't tell whether it is a problem of forgotten password or if it has an actual Activation Lock, so here are 2 links which may help...
If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
ipad disabled. Activation locked
